I saw this again today on Kirk Tuck's blog. Suffice to say, having seen this video at least half a dozen times before, it doesn't sting any less now than it did the first time I watched it. Today I also saw a video on Ron Philbeck's facebook posting. Guess it is getting to be that time of the year. The customer demands are increasing while at the same time we're all seeing less revenue for even higher service needs. More on that this weekend. Expectations. I guess they go both ways eh?